Our Commitment

Protection of Privacy

Groupe Artea respects its customers and their right to privacy. The Privacy Policy, below, describes the personal information and information we may collect from our web customers, as well as the purposes for which we collect it, the use we make of it, and the circumstances in which we can transmit them to third parties. This policy also outlines the options available to you regarding the collection, use and disclosure of your personal information.

Groupe Artea agrees not to collect, use or disclose personal information otherwise than in accordance with this Policy.

When you visit www.groupeartea.com/ or purchase our products online, you agree to the terms and conditions of this policy. In the event of a change to our policy, we will notify you via a posting of an update on our website. If you continue to use the website after posting an update to our policy, you indicate your acceptance of the changes and are thus bound by these changes. It is your responsibility to regularly review this policy and the changes that will be made to it.

Protection of information

What type of information does Groupe Artea collect?

If you save personal information on our website (by creating a user account or choosing a password, performing a product search, placing an order, providing information in your account) or if you transmit personal information via all forms of electronic communication (communication via Facebook, telephone, participating in a contest, filling out a survey form or promotion), we can obtain and save this information. Information regarding payment methods, credit card, billing and delivery addresses are subject to the same policies as above.

The Groupe Artea website is for adult use only. Groupe Artea does not collect any personal information from children aged 13 and under. People aged 13 and under should not use the Groupe Artea website or provide personal information to Groupe Artea.

Does Groupe Artea collect information about me?

Groupe Artea may use your personal information for:

  • Process your orders and answer your questions
  • Send you the ordered products, send them to friends, family members or colleagues
  • Stay in touch with you and provide you with personalized service
  • Contact you to send you advertising material or additional information about our products
  • Conduct market research and performance research to evaluate our customer service, measure our performance and enhance our customer experience and improve our products. You can always choose to receive or not our advertising material.

Does Groupe Artea share information about me with third parties?

When you visit the www.groupeartea.com/ website, purchase products online, participate in a contest, survey or promotion, we may use information about you to provide you with advertising material and additional information about our products.

At no time do we sell or rent your personal information to third parties as prescribed by law.

We may disclose your personal information to third parties outside our group for processing purposes pursuant to agreements prohibiting such third parties from using or disclosing personal information other than for the purpose of processing and imposing mechanisms security adapted to the sensitivity of the information.

We reserve the right to release your personal information in the cases required by law, in court proceedings, in response to requests from law enforcement authorities and, if necessary, to protect personal information, property, interests and rights of Groupe Artea.

How can I exercise my choices regarding the receipt of advertising information?

We invite you to contact us to let us know your choices or if you no longer wish to receive advertising material from us.

What is a cookie and how are cookies used on the Groupe Artea website?

Cookies are small data files that are transmitted to your computer's hard drive through a website. They record your preferences so that your subsequent visits to the website are more efficient. Cookies may record a variety of information, including the number of times you visit a website, the history of your purchases, your registration information, and the number of times you visit a page or other item on the website. The use of cookies is common practice in most major websites to improve customer service. Most browsers are designed to accept cookies, but can easily be modified to block them; your browser's help files contain information about the blocking of cookies, the detection of cookies that are transmitted to you and their deactivation. However, it is important for you to know that without cookies, you will not have access to some of the features of a website and will not be able to take full advantage of them. We can use cookies to know your preferences and follow your activities on the website www.groupeartea.com/.

How can I access or modify my personal information, withdraw my consent or make a request for information or a complaint regarding this policy or Groupe Artea's privacy practices?

Groupe Artea makes sure personal information it collects is as accurate, complete and up-to-date as necessary for the purposes for which it is used. You have the right to request access to the personal information we have collected about you and to correct it if necessary. You may submit any such request or any question or complaint regarding this policy or Groupe Artea's privacy practices in writing to our Privacy Officer via email at info@arteagroup.com

How long is personal information kept?

We will only keep your personal information as long as it is reasonably necessary to do so for the purposes set out in this policy or as required by law.

How is personal information protected?

We have taken appropriate measures to protect the confidentiality of personal information and protect it against loss or theft, as well as unauthorized access, disclosure, copying, use or modification, taking into account, in particular, their sensitivity and the purposes for which they are used. In addition, we require that each employee, agent or representative of Groupe Artea abide by this policy.

Date of entry into force: April 22, 2020